Privacy Policy

Information You Provide

When you create an account or use our Services, you may provide us with:

• Account Information: Email address, password, first name, and last name
• Organization Details: Organization name and your role within it
• Business Information: Business name, website URL, and advertising goals
• Advertising Metrics: Monthly ad budget, target return on ad spend (ROAS), average order value, and cost per lead targets
• Payment Information: Billing details processed securely through Stripe (we do not store full payment card numbers)
• Feedback: Any feedback, bug reports, or feature requests you submit

Information Collected Automatically

When you interact with our Services, we automatically collect:

• Device Information: Browser type, operating system, and device type
• Usage Data: Pages visited, features used, and interaction patterns
• Network Information: IP address and approximate geographic location (city/country level)
• Referral Data: How you found our Services, including referral URLs and marketing campaign parameters

Information from Third-Party Integrations

When you connect your advertising accounts, we access Meta (Facebook/Instagram) Ads Data: Ad account information, campaign structures, ad performance metrics, audience targeting settings, and creative assets. We access this data through Meta's official API with your explicit authorization.

If you choose to use our Auto-Implement feature, we also use Meta's API to make authorized changes to your ad account settings, campaigns, ad sets, and ads on your behalf. These changes are only made when you explicitly authorize each Auto-Implement action.

We use the information we collect to:

• Provide Our Services: Sync your advertising data, generate AI-powered optimization recommendations, and display performance analytics
• Maintain Your Account: Authenticate your identity, manage your subscription, and communicate account-related updates
• Improve Our Platform: Analyze usage patterns to enhance features, fix issues, and develop new capabilities
• Process Payments: Handle subscription billing and payment processing through Stripe
• Provide Support: Respond to your inquiries and provide customer assistance
• Ensure Security: Detect and prevent fraudulent activity, abuse, and security threats

We work with trusted third-party services to operate our platform:

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

We implement reasonable technical and organizational measures to protect your information:

• Encryption: Meta access tokens are encrypted at rest in our database. All data transmission uses HTTPS/TLS encryption.
• Access Controls: We use role-based access controls and require authentication for all data access.
• Infrastructure Security: Our Services are hosted on secure cloud infrastructure with regular security updates.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you with our Services. Specifically:

• Account Data: Retained while your account is active
• Advertising Data: Synced data from Meta is retained while your account is connected
• Payment Records: Retained as required for financial and legal compliance

When you request account deletion, we will completely remove all personally identifiable information and delete all Meta advertising data synced from your account.

You have the following rights regarding your information:

Access and Correction

You can access and update your account information through your account settings at any time.

Data Deletion

You may request complete deletion of your account and associated data by contacting us at support@adadvisor.ai. Upon verification of your identity, we will process your request within 30 days.

Disconnect Integrations

You can disconnect your Meta ad account at any time through your AdAdvisor settings or by revoking access through your Meta Business Settings.

Communication Preferences

You can manage your email preferences in your account settings or unsubscribe from marketing communications using the link provided in our emails.

AdAdvisor operates in the United States. If you are accessing our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to this transfer.

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by email or through a notice on our Services. Your continued use of the Services after such notification constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us: